Shipping policy

Thank you for visiting and shopping Lelly Loo Co LLC

Domestic Shipping Policy

Shipping processing time

All orders are processed within 10-14 business days of receipt. Orders are not processed or shipped from Friday, 12pm EST through Sunday, or Holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout

Damages

Lelly Loo Co. LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim

 

Incorrect Shipping Addresses and Refused Delivery.

We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the shipping carrier. It we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Lelly Loo Co. LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.